Curriculum vitae

Arduin Pierre-Emmanuel

Maître de conférences
DRM

pierre-emmanuel.arduinping@dauphinepong.fr
Tel : +33 (0)1 44 05 48 19
Bureau : A702
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Biographie

Pierre-Emmanuel Arduin est maître de conférences à l'Université Paris-Dauphine. Il a étudié la psychologie, l'informatique, le management et maintenant ses recherches se focalisent sur le management des connaissances et les menaces intérieures à la sécurité des systèmes d'information. Directeur du Master Système d'Information de l'Entreprise Étendue : Audit et Conseil, il intervient en tant que consultant KM et IT auprès de plusieurs entreprises. Récemment, ses recherches ont montré que les individus peuvent être considérés comme des points d'entrée susceptibles d'être attaqués au travers de techniques de manipulation, tout comme les ordinateurs et les artefacts numériques peuvent l'être au travers de techniques de piratage.

Publications

Articles

Vieru D., Arduin P-E. (2016), Sharing Knowledge in a Shared Services Center Context, Lecture Notes in Business Information Processing, 266, p. 19-39

This study focuses on how knowledge sharing across boundaries of merging entities during an information system (IS) implementation project in a shared services center (SSC) context affects the resulting system functionality. Although the literature stresses the growing adoption of the SSC as an outsourcing model, there is a lack of studies that examine shared services as a dynamic process of knowledge sharing across the organizational boundaries. We draw on a sociomaterial practice perspective and on the theory of workarounds to analyze an IS implementation project in a healthcare organization resulting from a merger of previously independent hospitals. The results suggest that new technology can be enacted in different ways as it links up with practices of different communities of users. We propose a multilevel process model that indicates at the end of the project a resulting mix of formal and informal (workarounds) practices that emerged from a dialectic process of resistance to, and negotiation of, the IS configuration during its implementation.

Arduin P-E., Mayag B., Negre E., Rosenthal-Sabroux C. (2014), How to compromise on the best price? A group tacit knowledge-based multicriteria approach, Journal of Decision Systems, 23, 1, p. 99-112

Tacit knowledge plays an important role in decision-making. That is why, in this paper, we propose a group tacit knowledge-based multicriteria approach for decision processes. This approach is based on a practical case study in the field of second-hand vehicle purchase. This paper proposes ideas and research issues on how to tackle tacit knowledge in group decision processes with cost-benefit and multicriteria decision analysis. Because tacit knowledge cannot always be explained, we use the multicriteria decision analysis to fittingly explain tacit knowledge which can be explained. In order to respect the financial policy of the company that purchases/sells second-hand vehicles, we continue using the cost-benefit analysis already implemented. The goal is to help the buyer and the seller to compromise on the best price.

Arduin P-E., Grundstein M., Rosenthal-Sabroux C. (2013), Assessing tacit knowledge consideration within an information system. Towards an enterprise's information and knowledge system, Ingénierie des systèmes d'information, 18, 3, p. 121-148

Cet article introduit une approche afin d'estimer le niveau de prise en compte des connaissances tacites par un système d'information. Cette approche repose sur des théories originales dans le domaine de l'évaluation des systèmes d'information comme l'étude ethnographique de l'environnement de travail et l'incommensurabilité des schémas d'interprétation vue comme la source de ruptures dans la communication au sein des systèmes d'information. En nous inspirant du modèle d'évaluation du standard international ISO/IEC 15504, nous proposons une approche pour évaluer dans quelle mesure les connaissances tacites sont considérées par un système d'information. Une étude de cas vient illustrer l'utilisation de cette approche, qui est actuellement testée dans plusieurs grandes entreprises, et pourra être affinée dans des travaux futurs, ce qui est discuté à la fin de cet article.

This paper introduces an approach in order to evaluate the level of tacit knowledge consideration within an information system. The presented approach relies on unexpected theories in the area of information systems assessment such as ethnographic workplace study and incommensurability of interpretative frameworks seen as the source of communication breakdown within information systems. Relying on the measurement framework from the international standard ISO/IEC 15504, we propose an approach in order to evaluate how much tacit knowledge is considered within an information system. A case study will illustrate the use of this approach, which is currently tested within several large companies, and could be improved in future works, what is discussed at the end of this paper.

Arduin P-E., Grundstein M., Rosenthal-Sabroux C. (2013), From knowledge sharing to collaborative decision making, International Journal of Information and Decision Sciences, 5, 3, p. 295-311

This paper introduces an approach developed at AXA, a main French insurance company, in order to retain the knowledge acquired by outsourcing teams. This approach is based on the assumption that sharing and disseminating knowledge are two key factors for actually getting knowledge retention. It has been used, tested and improved within AXA France's industrial environment. By presenting the problem raised by knowledge retention within organisations and the different ways envisaged to improve it, we propose a discussion about their efficiency, and describe our approach in order to retain knowledge in a specific case. This approach, based on our approach of knowledge management, has implied collaborative decision making, which will be highlighted in this paper. Bridging knowledge management and collaborative decision making has been a means to reinforce the ability of the stakeholders to actually retain knowledge and to easily elaborate a consensus, the starting point of an efficient collaborative decision making.

Chapitres d'ouvrage

Arduin P-E. (2017), Sécurité des systèmes d'information : de la criminologie à l'innovation managériale, in Nogatchewsky G. P. (dir.), L'état des entreprises 2017, Paris, Ed. La Découverte, p. 63-76

En 2017, plus de 200 milliards de mails sont envoyés par jour dans le monde. Dans les entreprises, les systèmes d'information sont largement supportés par des systèmes informatiques sous-jacents, dont la sécurité peut être rigoureusement assurée au travers de procédures, de fragments de code et d'infrastructures au comportement connu, maîtrisé et rationnel.Alors qu'une carte perforée d'hier pouvait...

Arduin P-E., Rosenthal-Sabroux C., Grundstein M. (2014), Considering Tacit Knowledge When Bridging Knowledge Management and Information Systems for Collaborative Decision-Making, in Saad I., Rosenthal-Sabroux C., Gargouri F. (eds), Information Systems for Knowledge Management, London ; Hoboken, NJ, ISTE ; J. Wiley, p. 131-158

This chapter introduces an approach aiming to evaluate the level of tacit knowledge consideration during collaborative decision-making processes within information systems. The presented approach relies on original theories in the area of collaborative decision-making and information systems. The link between knowledge management and information systems for collaborative decision-making can be considered as an accepted source of improvements by the organizations. Research has shown that considering tacit knowledge within information systems improves collaborative decision-making. Evaluating the level of tacit knowledge consideration during collaborative decision-making processes within information systems could improve these processes. The approach is illustrated with a case study, which has currently been tested within several large companies, and which could be improved in future studies.

Communications

Arduin P-E., Vieru D. (2017), Workarounds as Means to Identify Insider Threats to Information Systems Security, Association for Information Systems, Boston, United States

Workarounds represent deliberate actions of employees in contrast with the prescribed practices and organizations generally perceive them as unwanted processes. Workarounds may lead to information systems (IS) security policy violations, notably when prescribed practices lead employees to face obstacles in accomplishing their daily tasks. Such behavior generates new insider threats to IS security. In this article, we adopt the view that workarounds may enable the identification of new security threats. We propose a conceptual model that illustrates how workarounds generating non-malicious security violations might constitute sources of knowledge about new security threats.

Arduin P-E., Negre E., Rosenthal-Sabroux C. (2016), Knowledge and Decision for Smart Cities Initiatives - Cases of Paris and Nice, 2016 International Conference on Industrial Informatics and Computer Systems (CIICS), Sharjah, United Arab Emirates

Smart City is a concept for which no standard definition has been adopted either in theoretical researches or in empirical projects. Several definitions and classifications, different from each other, have been proposed. However, all definitions agree on the fact that a smart city is an urban space that tends to improve the daily life (work, school, etc.) of its citizens (broadly defined). This is an improvement from different points of view: social, political, economic, governmental, etc. This paper presents a case study by comparing two French cities considered smart by different classifications: Paris and Nice.

Vieru D., Arduin P-E. (2016), Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices, 10th Global Sourcing Workshop 2016, Val d'Isère, France

This study focuses on how knowledge sharing across boundaries of merging entities during an information system (IS) implementation project in a shared services center (SSC) context affects the resulting system functionality. Although the literature stresses the growing adoption of the SSC as an outsourcing model, there is a lack of studies that examine shared services as a dynamic process of knowledge sharing across the organizational boundaries. We draw on a sociomaterial practice perspective and on the theory of workarounds to analyze an IS implementation project in a healthcare organization resulting from a merger of previously independent hospitals. The results suggest that new technology can be enacted in different ways as it links up with practices of different communities of users. We propose a multilevel process model that indicates at the end of the project a resulting mix of formal and informal (workarounds) practices that emerged from a dialectic process of resistance to, and negotiation of, the IS configuration during its implementation.

Arduin P-E., Le Duigou J., Abel M-H., Eynard B. (2015), Knowledge Sharing in Design Based on Product Lifecycle Management System, 5th International Conference on Research into Design - ICoRD'15, Bangalore, Inde

Working together within an extended enterprise is not as natural for people as working alone to pursue their own objectives. It has been observed that the specification and development of information systems often strengthens this preference for working alone: interoperability as much as interpretation variance restrain the ability of people and systems to interact and to work together within an extended enterprise. This paper introduces an approach in order to highlight how product lifecycle management (PLM) systems could be extended so that not only data and information are shared in design, but also knowledge, meaning and individual cognition. This approach will be practically studied through the use of the MEMORAe approach at the end of this paper.

Tounkara T., Arduin P-E. (2015), Contextualizing Knowledge Sharing Strategy: The Case of an International Organization in the area of Development assistance, 16th European Conference on Knowledge Management, Udine, Italy

This paper proposes an operational evaluation grid which helps Organizations to determine the perception employees have about the degree of alignment between their Information System (IS) supporting knowledge sharing and different organizational culture contexts. Relying on this perception, Organizations can: (1) analyze barriers to a successful use of information system functionalities for greater efficiency of knowledge sharing and (2) identify appropriate IS functionalities they should invest on to increase the dynamic of knowledge sharing. A case study illustrates the use of our evaluation grid and the implications of this work are finally discussed at the end of this paper.

Arduin P-E. (2015), On the Measurement of Cooperative Compatibility to Predict Meaning Variance, 19th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD), Calabria, Italy

Computer Supported Cooperative Work may rely on information technology in order to share information regardless where stakeholders are. Nevertheless, cooperative work needs more than just information sharing, notably because of meaning variance. Considering that during cooperative work the same information may have different meanings from one person to another, we propose an approach in order to predict meaning variance by measuring cooperative compatibility. We study the expectations individuals may have from their colleagues during a given cooperative work. Such study leads to the measurement of cooperative compatibility, which has been used to predict meaning variance. The calculation method proposed, as well as its relationships with meaning variance are discussed in this paper and currently tested within organizations.

Atif L., Arduin P-E., Grundstein M., Negre E., Rosenthal-Sabroux C. (2015), The Role of the Enterprise's Information and Knowledge System within the Digital Enterprise, 2nd International Conference on Knowledge Management, Information and Knowledge Systems, Hammamet, Tunisia

Since the last decades our world, completely transformed by the digital invasion, is becoming a digital world. Notably, enterprises, social lives, and even health care, subjected to the immediacy of this invasion, are confronted with drastic change challenges. Enterprises become digital enterprises. Whereas digital is an adjective related to digit, there is no unanimous definition of what this concept actually means in the scientific literature. Digital devices such as computers, tablets, and smartphones, give individuals the means to interact regardless where they are, and to share more than just information. The Enterprise's Information and Knowledge System (EIKS) considers individuals not only as users of the digital information system, but also as components, i.e. processors of information and holders of knowledge. Within enterprises we observe the emergence of digital departments differing from the information system department. Such digital departments are not under the supervision of a Chief Information Officer. In this paper, relying on three postulates and on the characteristics of the digital enterprise, we propose to present what the EIKS is, its role within the digital enterprise and what it is becoming, through the use of the General System Theory.

Grundstein M., Arduin P-E., Rosenthal-Sabroux C. (2014), From Information System to Information and Knowledge System, XI Conference of the Italian Chapter of the Association for Information Systems (itAIS 2014), Gênes, Italie

In this paper we notice that all definitions of information system never make a clear distinction between the notion of information and the notion of knowledge. We propose to clarify differences between data, information and knowledge by suggesting a model of an Enterprise's Information and Knowledge System (EIKS) supported by a Digital Information System. Then, based on our knowledge management research, we propose to transpose the Enterprise's Knowledge Management System implemented from our Model for General Knowledge Management within the Enterprise (MGKME) to the Enterprise's Information and Knowledge System. This leads us to describe the EIKS's components, highlighting two categories of components: underlying components and operating components. Moreover, we consider the perspectives offered by EIKS's evolution.

Arduin P-E., Le Duigou J., Abel M-H., Eynard B. (2014), Impact of Individual Cognition on Product Lifecycle Management Systems, Sixth International Conference on Design computing and cognition (DCC'14 or DCC14), Londres, Royaume-Uni

Product Lifecycle Management (PLM) aims at an integrated management of all product-related information and processes through the entire lifecycle. Within an extended enterprise, systems interact in order to share data and information throughout a product lifecycle. Beyond this computing point of view, individuals may be spread throughout the world and that is the reason why the same information on the same product shared through the same PLM system within the same extended enterprise may lead to different interpretations. Individual cognition, knowledge and particularly tacit knowledge have to be considered during the design of such computing systems. The aim of this work is to outline a semantic interoperability between a collaborative platform and a PLM system. Such interoperability allows individuals to construct a shared understanding, supporting tacit knowledge sharing, i.e. knowledge that cannot be made explicit. Our approach leads then to focus on the impact of individual cognition on PLM systems.

Arduin P-E., Tounkara T. (2014), Évaluer les contextes favorables à l'utilisation d'un système d'information pour supporter le transfert de connaissances, 32ème congrès INFORSID (InFormatique des ORganisations et Systèmes d'Information et de Décision), Lyon, France

Cet article propose un cadre d'évaluation permettant d'identifier les contextes culturels et organisationnels qui sont favorables à l'utilisation d'un système d'information pour supporter le transfert de connaissances. Inspiré non seulement de nos investigations théoriques, mais aussi de nos observations sur le terrain, ce cadre a permis - et nécessité - que des concepts abstraits tels que "contexte" ou "transfert de connaissances" soient définis. Des visions du système d'information afin de supporter le transfert de connaissances sont également présentées. Une étude de cas vient illustrer l'utilisation de ce cadre d'évaluation et les implications de ce travail sont finalement discutées à la fin de cet article.

This paper proposes an assessment framework in order to identify organizationaland cultural contexts favorable to the use of an information system to support knowledge transfer. Relying not only on our theoretical investigations, but also on industrial fieldworks, this framework allowed and needed that abstract concepts such as "context" or "knowledge transfer" were defined. Different visions of information system in order to support knowledge transfer are also presented. A case study illustrates the use of our assessment framework and the implications of this work are finally discussed at the end of this paper.

Arduin P-E. (2014), On the Use of Cognitive Maps to Identify Meaning Variance, Joint INFORMS-GDN and EWG-DSS International Conference, GDN 2014, Toulouse, France

Cognitive science, as well as psychology, considers that individuals use internal representations of the external reality in order to interact with the world. These representations are called mental models and are considered as a cognitive structure at the basis of reasoning, decision making, and behavior. This paper relies on a fieldwork realized as closely as possible from the respondents. We propose an approach based on graph theory in order to study the meanings given by several people to the same concept, and to identify those who give it the same meaning. The use of tools from graph theory combined with the study of cognitive maps leaded us to highlight the importance of interaction notably within group decision making. This idea, as well as the limits of our approach, are discussed at the end of this paper.

Arduin P-E., Le Duigou J., Penciuc D., Abel M-H., Eynard B. (2014), Knowledge Sharing Within Extended Enterprises: Case of Product Lifecycle Management systems, 15th European conference on Knowledge Management (ECKM 2014), Santarém, Portugal

When it is made explicit by someone, knowledge becomes information source of knowledge for someone else. Thus knowledge sharing cannot be reduced to information sharing. The aim of this paper is promote knowledge sharing, whether tacit or "explicited" by individuals within extended enterprises. Product Lifecycle Management (PLM) systems aim at an integrated management of all product-related information and processes within extended enterprises throughout the entire lifecycle of a product. In this paper, we propose (1) to outline a semantic interoperability between a collaborative platform and a Product Lifecycle Management (PLM) system, and (2) to highlight the conditions under which a piece of information shared through a PLM system may lead to one and only one interpretation. Step (1) allows individuals to construct a shared understanding, supporting tacit knowledge sharing, whereas step (2) leads to ensure explicited knowledge sharing, i.e. knowledge that has been made explicit by someone within a certain context. PLM systems are strongly integrated within extended enterprises and their use will illustrate in this paper how our approach supports knowledge sharing. The conditions and limits of our approach, as well as its study within industrial fields, are discussed at the end of this paper.

Arduin P-E., Tounkara T. (2014), Aligning knowledge sharing strategy with organizational and cultural contexts: an information system perspective, Proceedings of the 15th European Conference on Knowledge Management (ECKM), Polytechnic Institute of Santarém, Portugal, 4-5 September 2014

This paper highlights the importance of organizational and Cultural Contexts in The efficiency of knowledge sharing strategies and particularly strategies based on the use of Information Systems to support knowledge sharing activities. Relying not only on our theoretical investigations, but also on industrial fieldworks, we propose a framework which helps Identify, given dominant characteristics of the organizational and cultural contexts, information system functionalities to develop or to promote in order to support knowledge sharing. A case study illustrates the use of our framework and the implications of this work are finally discussed at the end of this paper.

Arduin P-E., Grundstein M., Negre E., Rosenthal-Sabroux C. (2013), Formalizing an empirical model: a way to enhance the communication between users and designers, 7th International Conference on Research Challenges in Information Science (RCIS 2013), Paris, France

This paper introduces a formalization of the Data, Information, Tacit and Explicit Knowledge process (DITEK) empirical model. This formalization reduces the gap between empirical and formal worlds, what led us to consider it as an opportunity to enhance the communication between users and designers of digital information systems. Notably, the designer will be aware of the role of the user as a component of the Enterprise's Information and Knowledge System (EIKS) defined in this paper. We highlight how having two models, empirical and formal, for the same concept can constitute an outline in order (i) to enhance the communication between users and designers of digital information systems, (ii) to regard users as components of the EIKS, and (iii) to promote information systems' innovative design.

Arduin P-E., Negre E., Rosenthal-Sabroux C. (2013), Towards a new tacit knowledge-based approach for decision process, first international conference on Knowledge Management, Information and Knowledge Systems (KMIKS 2013), Hammamet, Tunisia

Tacit knowledge plays an important role in decision making that is why, in this paper, weintroduce a new approach based on tacit knowledge for decision process. Our approach is basedon a practical case study in the eld of second hand vehicle purchase. This paper proposesideas and research issues on how to tackle tacit knowledge for decision process with cost-bene tand multicriteria analysis based on a real-world case. Because tacit knowledge cannot alwaysbe explicited, we use the multicriteria analysis to ttingly explicit tacit knowledge which canbe explicited. In order to respect the nancial policy of the company that purchases/salessecond hand vehicles, we use the cost-bene t analysis. The goal is to help the company tomake the best decision.

Arduin P-E., Doan Q., Grigori D., Grim-Yefsah M., Grundstein M., Negre E., Rosenthal-Sabroux C., Thion V. (2012), Evaluation d'un système d'information et de connaissance - De l'importance de la prise en compte de la connaissance, XXXème Congrès INFORSID, Montpellier, France

Un système d'information (SI) est un ensemble organisé de ressources incluant nonseulement des ressources numériques (logiciels, machines, données) mais aussi des ressourceshumaines. Dans notre vision l'humain n'est pas un « simple utilisateur », il est aussi un compo-sant du système, porteur de connaissances. Cette vision nous conduit à introduire le concept deSystème d'Information et de Connaissances (SICO), et à envisager son évaluation. Pour cela,nous choisissons un cadre d'évaluation du système d'information de la littérature, reposant surune vision du SI proche de celle du SICO, que nous étendons afin d'inclure un nouveau pointde vue de l'évaluation : celui de la prise en compte des connaissances. Nous proposons ensuiteun modèle pour l'évaluation de ce point de vue. Ce modèle permet d'apprécier le niveau dematurité de la prise en compte des connaissances au sein d'un SI.

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